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Facing the hard truth: You can’t please all of your clients
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Facing the hard truth: You can’t please all of your clients

When the going gets tough, stick to the basics of good communication and kindness to help improve the bond between you and those difficult clients.

By Shana Bohac, DVM

Have you ever walked out of an exam room and wanted to bang your head against a wall? (Hand raise, right here!). Stubborn clients, whiners, complainers and those who think they know more than you are by among the most frustrating issues veterinary teams deal with on a daily basis. Can I get an amen?

But know this: You will never make everyone happy. I repeat, you will never make everyone happy. (I’m repeating this for myself, too!)

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The days are getting shorter, the nights are cooler, leaves are starting to turn, and football season is here. But that doesn’t mean your clients can forget about protecting their pets from heartworms.

To keep this message front and center with your clients, we’re sharing a set of new posters you can print OR post on your Facebook or Instagram page.

  • To save or print a poster, just click on the image below, then click on the “download” button and save the PDF file.
  • To save a poster for use on your social pages, simply open the downloaded poster, then right click on the file and follow the menu instructions to save the file as a JPEG image.

For more client tools, be sure to visit the Resource Center. And if you don’t already, make sure you’re sharing our Facebook and Instagram posts!

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