When the going gets tough, stick to the basics of good communication and kindness to help improve the bond between you and those difficult clients.
Have you ever walked out of an exam room and wanted to bang your head against a wall? (Hand raise, right here!). Stubborn clients, whiners, complainers and those who think they know more than you are by among the most frustrating issues veterinary teams deal with on a daily basis. Can I get an amen?
But know this: You will never make everyone happy. I repeat, you will never make everyone happy. (I’m repeating this for myself, too!)